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— Zoho CRM —

Zoho CRM Review 2024: Powerful Features, Affordable Pricing, & Easy Use


Zoho CRM review exploring its strengths, weaknesses, and suitability for businesses.

Zoho CRM represents a software tool created to empower architects, builders and other key players, in the construction sector to efficiently optimize their business operations. This web based system offers a range of features serving as a platform, for managing leads automating tasks and more.

Select below and find the best fit for your sales team’s SUCCESS.


About Zoho

Who Uses it





Pros & Cons

What is Zoho?


Zoho CRM  is a cloud-based software designed to help businesses by offering productivity tools from sales to marketing and finances. Zoho has a wide range of uses, with more than 70 apps to offer.

Overall, Zoho CRM is a powerful and versatile CRM solution that can empower businesses to improve customer relationships, streamline sales processes, and gain valuable insights for data-driven decision making.


Who uses Zoho CRM?

Zoho CRM caters to businesses of all sizes within the construction industry. Whether you’re a small startup or a large enterprise, Zoho CRM offers tailored solutions to meet your specific needs. Its versatility makes it an invaluable asset for anyone looking to sell smarter and faster.


Zoho CRM is popular among users from a range of industries and company sizes. Lets take a look at the types of businesses:

By Industry:


Information Technology and Services:

This is the most prominent industry using Zoho CRM, likely due to its affordability and features catering to tech-driven businesses.

Software and IT Solutions:

Zoho’s roots in software development resonate with companies within the same space, who appreciate the platform’s scalability and integration capabilities.

Higher Education:

Zoho CRM finds application in universities and colleges for managing alumni relations, student recruitment, and communication.


By Company Size:


Small and Medium Businesses (SMBs):

Zoho CRM’s affordability and ease of use make it a popular choice for SMBs seeking to manage customer relationships and streamline operations.

Mid-Market Companies:

Zoho offers robust features that address the growing needs of mid-market companies, including advanced reporting, automation capabilities, and integrations with additional business tools.

Large Enterprises:

While Zoho might not be as widely adopted by large enterprises compared to established players like Salesforce, some larger organizations do utilize it, particularly for specific departments or subsidiary companies seeking a cost-effective CRM solution.



    Free Edition:

    Ideal for entrepreneurs, offering basic CRM functionalities for up to 3 users.

    Standard Edition:

    Tailored for small businesses with sales tracking features, starting at $14/user/month (billed annually).

    Professional Edition:

    Comprehensive CRM solution for SMEs, priced at $23/user/month (billed annually).

    Enterprise Edition:

    Suitable for multi-level organizations, starting at $40/user/month (billed annually).

    Ultimate Edition:

    Designed for large-scale enterprises, priced at $52/user/month (billed annually).

    Explore Pricing Plans

    Key Features

    Appointment Management:

    Seamlessly schedule and manage appointments with clients and stakeholders.

    • Self-scheduling: Clients can view your availability and book appointments directly through a booking page you can embed on your website.
    • Integration with Calendars: Syncs with popular calendars like Google Calendar and Zoho Calendar to avoid scheduling conflicts.
    • Customization: You can customize the booking process to fit your specific needs, such as requiring clients to provide additional information when booking.

    Client/Property Matching:

    Effortlessly match clients with suitable properties or projects, optimizing efficiency.

    • Duplicate Detection: When creating new leads or contacts, Zoho CRM attempts to identify potential duplicates based on matching criteria like email address, phone number, or company name. This helps you avoid creating multiple entries for the same client.
    • Merge Records: If duplicates are identified, Zoho CRM allows you to easily merge the records. This combines all the information from the separate entries into a single, unified client record.

    Content Library:

    Access a comprehensive content library for easy reference and resource management.

    Customer Surveys:

    Gather valuable feedback from customers through integrated survey tools. Zoho CRM allows you to create web forms to capture lead information. These forms can be set to automatically pre-populate fields with information from existing contacts if there’s a match based on email address or other criteria. This saves time and reduces data entry errors.

    Email Alerts:

    Stay informed with real-time email alerts for important updates and communications.

    View All Features

    Implementation and Support

    • Implementation: Cloud-based, SaaS, Web-based
    • Support: 24/7 assistance available via live representatives, FAQs, forums, phone support, email, help desk, and chat.
    • Training: Access live online sessions, documentation, videos, in-person training, and webinars.


    Pros & Cons


    Fantastic Deployment: Easy deployment with intuitive automations and workflows.

    Seamless Functionality: Smooth integration with mobile devices, email, and reporting tools.

    Competitive Pricing: Provides extensive functionality at an affordable price point.

    Effective Customer Support: Responsive customer support team aiding in navigating features and functionalities.




    Programming Language Complexity: Custom functions may pose challenges due to programming language intricacies.

    User Interface Issues: Some users find the interface and user experience frustrating, particularly with forms.

    Integration Limitations: Limited integration options, coupled with inadequate support for resolving issues, can be a drawback.

    Steep Learning Curve: Initial setup and configuration complexities may deter users from fully utilizing the software’s capabilities.

    Alternatives to consider

    Learn More about Alternatives

    Read more: The best comparison between Zoho and Zendesk


    • Ease of Use: Rated at 4.1 out of 5
    • Customer Service: Rated at 4.1 out of 5
    • Value for Money: Rated at 4.3 out of 5
    • Likelihood to Recommend: 68%

    Read All 6647 Reviews

    By leveraging Zoho CRM’s robust features and versatile functionalities, businesses in the construction industry can elevate their operations, drive growth, and achieve unparalleled success. Take control of your business processes today with Zoho CRM.

    Ericson Da Silva.

    Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.