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— Best CRM for Restaurants —

Best CRM for Restaurants

Unleashing the Potential of Using CRMs for Your Restaurant Business

In today’s competitive restaurant world, building strong customer relationships is the key to success. But with busy kitchens and packed dining rooms, keeping track of your patrons’ preferences and building rapport can feel like a lot to handle. This is where Restaurant CRMs (Customer Relationship Management) come in – they’re great tools that can turn your interactions with guests into loyal relationships.

What is a CRM and Why is it Crucial for Restaurants?


A CRM is basically a central hub for all your customer data. It’s not just about storing names and contact info.  Just picture a system that remembers a guest’s favorite dish, dietary restrictions, and even their preferred table by the window. This lets  restaurants personalize the dining experience creating a connection that keeps them coming back for more.

Plus, CRMs give you a good idea of what are customers’ desires. By looking at data on spending habits, visit frequency, and feedback, you can spot trends and create marketing campaigns that really speak to specific customer groups.  This targeted approach means more revenue and a more engaged customer base.


Best Restaurant CRMs: Unveiling the Top Contenders

With so many restaurant CRMs out there, it can be tough to know which one is right for your business. Now, let’s take a closer look at some of the top contenders:

SevenRooms: SevenRooms is known for its focus on the hospitality industry and offers a comprehensive suite that integrates reservations, marketing automation, and guest feedback tools. It’s great at building detailed customer profiles, which means you can really personalise the service you offer.

Zoho CRM: Zoho is a flexible CRM that’s affordable and scalable. It’s got features like customer segmentation and marketing automation that are perfect for restaurants. It’s really easy for staff to get to grips with.

Toast Restaurant Management Software: This one-stop solution goes beyond CRM functionalities, including things like point-of-sale and inventory management. Toast works hand-in-hand with its CRM features, giving you a complete picture of your customer base and operations.

Just a heads-up: The “best” CRM depends on what you need and how much you want to spend. Think about things like the size of your restaurant, what you need from the software, and how easy it is to integrate with other systems when you’re choosing a CRM.

Features of a Restaurant CRM

Restaurant CRMs boast a range of features designed to elevate your customer interactions:

  • Customer Profiles: Consolidate guest information, including preferences, allergies, and past orders, to personalize service and recommendations.

  • Reservation Management: Simplify the reservation process with online booking capabilities and table management tools.

  • Marketing Automation: Craft targeted email campaigns based on customer data to promote special offers and loyalty programs.

  • Guest Feedback Management: Collect and analyze guest feedback to identify areas for improvement and address customer concerns promptly.

  • Loyalty Programs: Design and manage loyalty programs to incentivize repeat visits and boost customer retention.

            Implementation and Support: A Smooth Transition

            Implementing a new CRM can seem daunting, but most vendors offer comprehensive onboarding and training resources. Here are some tips for a smooth transition:

            • Clearly define your goals: Identify what you hope to achieve with a CRM. Is it boosting customer loyalty, increasing revenue, or streamlining communication?

            • Involve your team: Train staff on how to utilize the CRM effectively. Their buy-in is crucial for successful implementation.

            • Start gradually: Begin by migrating essential data and functionalities, then progressively integrate advanced features.

            Remember: Don’t hesitate to leverage the support provided by your CRM vendor. They’re there to assist you throughout the process.

              Pros and Cons: Weighing the Advantages and Considerations


              • Enhanced Customer Relationships: Build stronger connections with your patrons through personalized service.

              • Improved Operational Efficiency: Streamline reservations, table management, and marketing efforts.

              • Data-Driven Decisions: Gain valuable insights into customer behavior to tailor strategies for growth.

              • Increased Revenue: Boost sales through targeted marketing and loyalty programs.


              • Initial Investment: Implementation costs can vary, so factor this into your budget.

              • Learning Curve: Staff may require training to navigate the CRM effectively.

              • Data Security: Ensure your chosen CRM prioritizes data security to protect customer information.

              Reviews: What Restaurant Owners Are Saying

              Restaurant owners are raving about the impact of CRMs on their businesses:

              “Since implementing SevenRooms, we’ve seen a significant increase in customer retention. Our guests feel valued, and it shows in their repeat visits! – Sarah J., Restaurant Owner.

              Ericson Da Silva.

              Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.