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— Monday CRM Alternatives —

Best Monday CRM Alternatives

Unveiling Top CRM Contenders (2024)

Introduction:

Monday.com, known for its visual project management tools, has recently expanded into the CRM arena. However, it might not be the ideal solution for every business. This comprehensive guide delves into the best alternatives to Monday.com CRM, equipping you with the knowledge to make an informed decision.

What is Monday.com CRM and Why Look for Alternatives?

photo courtesy of Monday.com

Monday.com CRM is a visually appealing platform for managing customer interactions, sales pipelines, and marketing campaigns. It works with Monday.com project management boards, which could help businesses already using the ecosystem. However, Monday.com CRM might not have enough features or be affordable for some businesses. Its focus on visuals might not suit everyone.

Exploring Top CRM Alternatives to Monday CRM

There are so many great CRM options out there! There are different types of businesses and budgets that each one has something special to offer. Pricing, features, implementation processes, support structures, and user reviews will be explored by some of the top contenders.

 

HubSpot CRM:

HubSpot’s free-forever CRM solution is a fantastic starting point for businesses on a tight budget. Its user-friendly interface and intuitive features – including contact management, deal tracking, and email marketing tools – make it an excellent choice for invigorating sales efforts. For advanced functionalities, paid tiers offer marketing automation, analytics, and service features.

Pricing: HubSpot offers a free-forever CRM plan with core contact management, deal tracking, and email marketing tools. Paid tiers unlock advanced features like marketing automation, analytics, and service functionalities. Pricing starts at $45/month per user for the Starter Marketing Hub.

Features: HubSpot’s CRM shines in its ease of use and integration with other HubSpot marketing tools. Key features include:

  • Contact management.
  • Deal tracking.
  • Email marketing tools.
  • Landing page builder.
  • Marketing automation.
  • Reporting and analytics.

Implementation: HubSpot boasts a user-friendly interface with readily available resources and tutorials. Free plans offer self-service implementation, while paid tiers have optional onboarding assistance.

Support: HubSpot provides comprehensive support options, including a knowledge base, live chat, and community forums. Paid plans offer phone and email support. User reviews consistently praise HubSpot’s exceptional customer service.

Feature HubSpot CRM
Monday.com CRM
Focus Marketing & Sales Automation
Sales Pipeline Management & Task Organization
Free Plan Yes No
Pricing (Starts at) Free
Competitive Rate
Implementation User-friendly, self-service or optional help
User-friendly, self-service
Support Generally well-regarded
May be more limited
Ideal for Businesses prioritizing marketing automation
Sales-focused teams with visual workflow needs

 

Salesforce Sales Cloud:

A CRM powerhouse, Salesforce boasts an extensive feature set encompassing sales pipeline management, opportunity tracking, and comprehensive reporting. It integrates effortlessly with various third-party applications, making it a strong contender for larger, data-driven organizations. 

Pricing: Salesforce employs a tiered pricing structure, with plans starting around $25/month per user. However, the cost can escalate quickly depending on the chosen features and number of users.

Features: Salesforce is a feature-rich CRM giant, catering to complex sales processes and data-driven organizations. Key features include:

  • Sales pipeline management
  • Opportunity tracking
  • Advanced reporting and analytics
  • Customization options
  • Extensive app integrations

Implementation: Salesforce implementation can be complex, often requiring professional assistance. Costs for customization and integration can be significant.

Support: Salesforce offers a range of support options, including online resources, phone support (paid plans), and Premier Success Plans with dedicated account management (additional cost).

Feature Monday.com CRM Salesforce
Focus Basic CRM functionalities, visually appealing interface
Comprehensive CRM, extensive features
Strengths User-friendly, affordable, integrates with Monday.com project management
Highly scalable, customizable, in-depth reporting
Weaknesses Limited feature set, less suitable for complex needs
Steeper learning curve, potentially higher costs
Target Users Small & medium businesses, Monday.com users
Large organizations, complex sales processes
Pricing Generally more affordable
Wider range of pricing options, potentially higher costs
Ease of Use Easy to learn and use
Steeper learning curve
Scalability Scalable to a certain extent Highly scalable
Customization Limited customization options
Extensive customization options

 

Zoho CRM:

Zoho offers a compelling value proposition. Its feature set rivals that of Monday.com CRM, with modules for sales, marketing, customer service, and inventory management. Zoho is known for its affordability and scalability, appealing to businesses of all sizes. Integration capabilities with other Zoho applications further enhance its functionality.

Pricing: Zoho offers competitive pricing plans, with options starting around $12/month per user. It’s known for its affordability and scalability, appealing to businesses of all sizes.

Features: Zoho boasts a comprehensive feature set rivaling Dynamics 365. Key features include:

  • Sales pipeline management
  • Marketing automation
  • Customer service tools
  • Inventory management (paid plans)
  • Integration with other Zoho applications

Implementation: Zoho offers a relatively user-friendly implementation process with readily available resources and tutorials. Paid plans may offer additional implementation assistance.

Support: Zoho provides a knowledge base, community forums, and email support. Phone support is available in certain paid plans. Reviews generally commend Zoho’s helpful customer support team.

Feature Zoho CRM
Monday.com CRM
Focus Comprehensive CRM with modules for sales, marketing, customer service, etc.
Visually appealing CRM for basic sales, marketing, and customer interactions.
Strengths Affordable, scalable, wide range of features, integrates with other Zoho applications
User-friendly interface, integrates with Monday.com project management
Weaknesses Can be complex to set up for extensive functionalities
Limited feature set compared to Zoho, less suitable for complex needs
Target Users Businesses of all sizes, organizations seeking a comprehensive CRM solution
Small & medium businesses, users familiar with Monday.com ecosystem
Pricing More affordable base plan, additional costs for advanced features
Generally more affordable, tiered pricing based on team size
Ease of Use User-friendly, but some features can have a learning curve
Exceptionally easy to learn and use
Scalability Highly scalable
Scalable to a certain extent
Customization Moderate customization options
Limited customization options
Integrations Integrates with other Zoho applications and various third-party tools
Integrates seamlessly with Monday.com project management boards

 

Freshsales:

Freshsales shines in its user-friendliness and affordability. Its intuitive interface empowers sales teams to efficiently manage leads, close deals, and communicate with customers. Freshsales offers robust features like email integration, social media monitoring, and built-in telephony, making it a well-rounded solution for sales-focused teams.

Pricing: Freshsales offers a free plan with basic features and paid plans starting around $9/month per user. It positions itself as an affordable and user-friendly CRM solution.

Features: Freshsales focuses on user-friendliness and core sales functionalities. Key features include:

  • Contact management
  • Deal tracking
  • Email integration
  • Social media monitoring
  • Built-in telephony (paid plans)

Implementation: Freshsales is known for its ease of implementation, with a user-friendly interface and readily available resources.

Support: Freshsales provides a knowledge base, email support, and live chat support in paid plans. Customer reviews generally find Freshsales support to be responsive and helpful.

Feature Freshsales
Monday.com CRM
Focus Sales-focused CRM with strong lead management and communication tools
General CRM for managing basic sales, marketing, and customer interactions.
Strengths User-friendly, affordable, built-in telephony and social media monitoring
Visually appealing interface, integrates with Monday.com project management
Weaknesses Limited features compared to some CRMs, less suitable for complex sales processes
Less robust marketing and customer service functionalities
Target Users Sales teams, small & medium businesses seeking a user-friendly sales CRM
Small & medium businesses, users familiar with Monday.com ecosystem
Pricing More affordable base plan, additional costs for advanced features
Generally more affordable, tiered pricing based on team size
Ease of Use Exceptionally easy to learn and use
Easy to learn and use
Scalability Scalable to a certain extent
Scalable to a certain extent
Customization Limited customization options
Limited customization options
Integrations Integrates with various third-party tools
Integrates seamlessly with Monday.com project management boards
Communication Features Strong built-in email integration, social media monitoring, telephony (paid plans)
Basic email integration, limited communication features

 

Pipedrive:

Pipedrive takes a unique visual approach to sales management. Its sales pipeline visualization makes it easy to track the progress of deals and identify potential bottlenecks. Pipedrive is particularly well-suited for businesses with straightforward sales processes and a focus on deal velocity.

Pricing: Pipedrive offers tiered pricing plans, starting around $12.50/month per user. It positions itself as a sales-focused CRM with a focus on simplicity and affordability.

Features: Pipedrive takes a unique visual approach to sales management, focusing on deal pipelines. Key features include:

  • Sales pipeline visualization
  • Deal tracking
  • Activity management
  • Email integration

Implementation: Pipedrive boasts a user-friendly interface and straightforward implementation process.

Support: Pipedrive offers email support, live chat support (paid plans), and a knowledge base. Customer reviews generally find Pipedrive support to be helpful and responsive.

Feature Pipedrive
Monday.com CRM
Focus Sales-focused CRM with visual pipeline management
General CRM for managing basic sales, marketing, and customer interactions.
Strengths Unique visual pipeline for deal tracking, user-friendly interface, strong email integration
Visually appealing interface, integrates with Monday.com project management
Weaknesses Limited features outside of sales pipeline management, less suitable for complex marketing or service needs
Less robust pipeline management compared to Pipedrive, limited communication functionalities
Target Users Sales teams, businesses focused on deal velocity and pipeline visualization
Small & medium businesses, users familiar with Monday.com ecosystem
Pricing Generally more affordable, tiered pricing based on team size
Generally more affordable, tiered pricing based on team size
Ease of Use Easy to learn and use
Easy to learn and use
Scalability Scalable to a certain extent
Scalable to a certain extent
Customization Limited customization options
Limited customization options
Pipeline Management Strength lies in visual pipeline with clear deal stages and tracking
Weaker pipeline management, less visual representation of deal flow
Marketing & Service Limited functionalities
Basic functionalities
Integrations Integrates with various third-party tools for marketing, automation, etc.
Integrates seamlessly with Monday.com project management boards

 

Pricing, Features, Implementation, and Support: A Comparative Lens

When evaluating CRM alternatives, consider the following factors:

  • Pricing: Compare pricing models – subscription fees, per-user costs, and additional charges for advanced features.
  • Features: Identify functionalities that align with your specific business needs. Don’t overpay for features you’ll never use.
  • Implementation: Assess the ease of implementation, considering your technical resources and budget for customization.
  • Support: Evaluate the level of support offered, including training materials, customer service responsiveness, and available support channels.

Ericson Da Silva.

Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.