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—Highrise vs Monday — vs. Jira CRM:

Choosing the Right Fit for Your CRM

Explore features, pricing, and reviews to find the perfect fit for your business!


Customer relationship management (CRM) software is essential for businesses of all sizes. It streamlines communication, organizes interactions, and fosters stronger client relationships. Two popular options are CRM and Jira CRM. But how do you choose the right one? This comprehensive guide dissects vs. Jira CRM, analyzing features, pricing, and compatibility to empower your decision.

What is CRM?

monday crm homepage CRM is a visual CRM platform that integrates seamlessly with existing workflows. It offers features like:

  • Sales pipelines: Manage leads and track progress through customizable sales stages.
  • Contact management: Store and centralize client information for easy access.
  • Communication tools: Collaborate with team members and clients through comments and mentions.
  • Automation: Automate repetitive tasks to save time and boost efficiency.
  • Reporting and analytics: Gain valuable insights into sales performance with customizable dashboards.

What is Jira CRM?

jira crm

Jira Service Desk, also known as Jira CRM, is a feature within the Jira project management platform specifically designed for customer service teams. It offers:

  • Ticketing system: Manage customer inquiries, track issues, and prioritize resolutions.
  • SLA management: Set and track service level agreements to ensure timely customer support.
  • Self-service portal: Empower customers to find solutions independently with a knowledge base.
  • Reporting: Generate reports to analyze customer support performance and identify areas for improvement.
  • Automation: Automate workflows for routine tasks and improve support efficiency.

Features: A Head-to-Head Comparison

Here’s a table outlining the key features of CRM and Jira CRM:

Feature CRM Jira CRM
Sales pipeline management Yes Limited
Contact management Yes Yes
Communication tools Yes Yes (limited)
Automation Yes Yes
Reporting and analytics Yes Yes
Self-service portal No Yes
SLA management No Yes


Pricing: Finding the Sweet Spot

Both CRM and Jira CRM offer tiered pricing plans. Here’s a simplified comparison:

Plan Users Price per User/Month CRM Starts at $8
Basic 5 Free
Jira CRM (Service Desk) Starts at $7
Free 3 Free


Integrations: Expanding Your Ecosystem boasts a wider range of integrations with popular business tools like Slack, Mailchimp, and Google Drive. Jira integrates well with Atlassian products like Confluence and Trello but has a smaller overall integration marketplace. CRM Integrations: boasts a vast integration library with over 200 popular business tools, allowing you to connect your CRM seamlessly with various platforms to streamline workflows and centralize data. Here are some key integrations:

  • Communication: Slack, Microsoft Teams, Zoom
  • Marketing: Mailchimp, HubSpot Marketing, Google Ads
  • Productivity: Google Drive, Dropbox, Asana
  • Sales: Salesforce, Pipedrive, Outreach
  • Finance: Xero, Stripe, PayPal
  • Analytics: Google Analytics, Looker, Sisense

Jira CRM Integrations:

While Jira offers a smaller integration marketplace compared to, it integrates well with Atlassian products and some popular third-party tools. Here are some notable integrations:

  • Atlassian Products: Confluence, Trello, Bitbucket
  • Communication: Microsoft Teams
  • Development: GitHub, GitLab
  • Ticketing Systems: Zendesk

Pros and Cons: Weighing the Options CRM


  • User-friendly interface
  • Flexible and customizable workflows
  • Strong sales pipeline management


  • Limited self-service portal features
  • Lacks built-in SLA management

Jira CRM


  • Robust ticketing system
  • Built-in SLA management
  • Self-service portal functionality


  • Steeper learning curve
  • Less intuitive interface compared to
  • Limited sales pipeline management capabilities

Alternatives: Exploring New Horizons Alternatives:

HubSpot CRM:

hubspot homepage

Free plan available, strong marketing automation features.

Zoho CRM:

zoho home page

Scalable solution with a wide range of features.

Jira CRM Alternatives:

Zendesk Service Desk:

zendesk sell homepage

Popular option with omnichannel support and robust reporting.


freshdesk crm

User-friendly interface with built-in ticketing system and self-service portal.

Conclusion: The Perfect Fit Awaits

Choosing between CRM and Jira CRM depends on your specific needs.

  • is ideal for: Businesses seeking a user-friendly CRM with strong sales pipeline management and flexible customization options.

  • Jira CRM excels in: Providing a robust ticketing system, self-service portal functionality, and built-in SLA management for customer service teams.

Consider the importance of integrations, team familiarity, and budget when making your final decision. Don’t hesitate to explore the free plans or trial versions offered by both platforms to gain a hands-on experience before committing.

Ericson Da Silva.

Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.