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— Microsoft Dynamics 365 Alternatives —

Best Microsoft Dynamics 365 Alternatives

Unveiling Top CRM Contenders (2024)


Microsoft Dynamics 365 is a well-established CRM solution that’s held a prominent position for a long time. But don’t worry, there are plenty of other great options out there! This comprehensive guide is here to help! It dives into the best alternatives to Microsoft Dynamics 365, so you can make an informed decision.

What is Microsoft Dynamics 365 and Why Consider Alternatives?

photo courtesy of Microsoft

Microsoft Dynamics 365 is a great suite of business applications, including a really robust CRM component. It’s absolutely amazing at managing customer interactions, sales pipelines, and marketing campaigns, especially for businesses that are already invested in the Microsoft ecosystem. However, we know that Dynamics 365 can be a little complex to implement and maintain, which might mean it’s not the right fit for smaller businesses who have a tighter budget. Also, its feature set might not perfectly align with every industry’s specific needs.

Exploring Top CRM Alternatives to Microsoft Dynamics 365

There are so many great CRM options out there! We’re digging into some of the leading contenders, checking out their costs, specs, setup procedures, help networks, and feedback from users.


HubSpot CRM:

HubSpot’s free-forever CRM solution is a fantastic starting point for businesses on a shoestring budget. Its user-friendly interface and intuitive features – including contact management, deal tracking, and email marketing tools – make it an excellent choice for streamlining sales efforts. For advanced functionalities, paid tiers offer marketing automation, analytics, and service features.

Pricing: HubSpot offers a free-forever CRM plan with core contact management, deal tracking, and email marketing tools. Paid tiers unlock advanced features like marketing automation, analytics, and service functionalities. Pricing starts at $45/month per user for the Starter Marketing Hub.

Features: HubSpot’s CRM shines in its ease of use and integration with other HubSpot marketing tools. Key features include:

  • Contact management.
  • Deal tracking.
  • Email marketing tools.
  • Landing page builder (paid tiers).
  • Marketing automation (paid tiers).
  • Reporting and analytics (paid tiers).

Implementation: HubSpot boasts a user-friendly interface with readily available resources and tutorials. Free plans offer self-service implementation, while paid tiers have optional onboarding assistance.

Support: HubSpot provides comprehensive support options, including a knowledge base, live chat, and community forums. Paid plans offer phone and email support. User reviews consistently praise HubSpot’s exceptional customer service.

Salesforce Sales Cloud:

Salesforce is a CRM powerhouse With an extensive feature set that includes sales pipeline management, opportunity tracking, and comprehensive reporting, it’s no wonder why so many businesses love it! It works great with lots of other apps, so it’s a great choice for larger, data-driven organizations. However, its complexity can sometimes come at a cost, with steeper learning curves and potentially higher price points.

Pricing: Salesforce employs a tiered pricing structure, with plans starting around $25/month per user. However, the cost can escalate quickly depending on the chosen features and number of users.

Features: Salesforce is a feature-rich CRM giant, catering to complex sales processes and data-driven organizations. Key features include:

  • Sales pipeline management
  • Opportunity tracking
  • Advanced reporting and analytics
  • Customization options
  • Extensive app integrations

Implementation: Salesforce implementation can be complex, often requiring professional assistance. Costs for customization and integration can be significant.

Support: Salesforce offers a range of support options, including online resources, phone support (paid plans), and Premier Success Plans with dedicated account management (additional cost).

Zoho CRM:

Zoho offers a really great value proposition! Zoho’s got all the features you need to run your business like a pro. Its feature set rivals that of Dynamics 365, with modules for sales, marketing, customer service, and inventory management. Zoho is known for being affordable and scalable, which makes it a great fit for businesses of all sizes. And there’s more! Zoho’s integration capabilities with other Zoho applications really enhance its functionality.

Pricing: Zoho offers competitive pricing plans, with options starting around $12/month per user. It’s known for its affordability and scalability, appealing to businesses of all sizes.

Features: Zoho boasts a comprehensive feature set rivaling Dynamics 365. Key features include:

  • Sales pipeline management
  • Marketing automation
  • Customer service tools
  • Inventory management (paid plans)
  • Integration with other Zoho applications

Implementation: Zoho offers a relatively user-friendly implementation process with readily available resources and tutorials. Paid plans may offer additional implementation assistance.

Support: Zoho provides a knowledge base, community forums, and email support. Phone support is available in certain paid plans. Reviews generally commend Zoho’s helpful customer support team.


Freshsales shines in its user-friendliness and affordability. Its intuitive interface empowers sales teams to efficiently manage leads, close deals, and communicate with customers. Freshsales offers robust features like email integration, social media monitoring, and built-in telephony, making it a well-rounded solution for sales-focused teams.

Pricing: Freshsales offers a free plan with basic features and paid plans starting around $9/month per user. It positions itself as an affordable and user-friendly CRM solution.

Features: Freshsales focuses on user-friendliness and core sales functionalities. Key features include:

  • Contact management
  • Deal tracking
  • Email integration
  • Social media monitoring
  • Built-in telephony (paid plans)

Implementation: Freshsales is known for its ease of implementation, with a user-friendly interface and readily available resources.

Support: Freshsales provides a knowledge base, email support, and live chat support in paid plans. Customer reviews generally find Freshsales support to be responsive and helpful.


Pipedrive has a really cool, unique visual approach to sales management. Its sales pipeline visualization is really helpful for keeping track of how deals are progressing and spotting any potential issues. Pipedrive is a great fit for businesses with straightforward sales processes and a focus on deal velocity.

Pricing: Pipedrive offers tiered pricing plans, starting around $12.50/month per user. It positions itself as a sales-focused CRM with a focus on simplicity and affordability.

Features: Pipedrive takes a unique visual approach to sales management, focusing on deal pipelines. Key features include:

  • Sales pipeline visualization
  • Deal tracking
  • Activity management
  • Email integration

Implementation: Pipedrive boasts a user-friendly interface and straightforward implementation process.

Support: Pipedrive offers email support, live chat support (paid plans), and a knowledge base. Customer reviews generally find Pipedrive support to be helpful and responsive.

The Verdict: Choosing the Right CRM Alternative

The “best” CRM alternative hinges on your unique business requirements. Consider your budget, team size, industry, and desired functionalities. Leverage free trials offered by many CRM vendors to gain firsthand experience before making a commitment.

Ericson Da Silva.

Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.