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—Front vs Zendesk —

Front CRM & Zendesk:

A comparison Between Platforms

Explore features, pricing, and reviews to find the perfect fit for your business!

FRONT VS ZENDESK

Introduction

Developing solid connections with customers is vital in the competitive landscape of modern business. CRM software helps you keep all customer interactions in one place, track potential sales, and personalize communication. With so many choices available, it can be hard to pick the best CRM. Two well-liked options are Front CRM and Zendesk CRM. This detailed comparison will cover their offerings, pricing, advantages and disadvantages, and their interoperability with other software. It will help you choose the best one for you.

What is Front CRM?

front crm homepage

Front CRM is not like a regular CRM. It is a tool for teams to work together and communicate better using email, chat, and social media. Although it doesn’t have many CRM features on its own, it can easily work with popular CRM systems. This lets you use their features with Front’s teamwork interface.

FRONT CRM DASHBOARD

What is Zendesk CRM?

zendesk sell homepage

Zendesk CRM, on the other hand, is a full-fledged CRM solution specifically designed to manage customer interactions and relationships. It offers features such as lead management, opportunity tracking, pipeline management, and reporting. Zendesk CRM integrates with other Zendesk products like Zendesk Support, creating a unified customer service platform.

ZENDESK CRM DASHBOARD

Features:

Front CRM:

  • Shared inboxes and collaborative workflows
  • Internal notes and tagging
  • Integrations with popular CRM platforms

 

Zendesk CRM:

  • Lead capture and management
  • Contact management with detailed profiles
  • Opportunity tracking and pipeline management
  • Built-in reporting and analytics
  • Self-service portal and knowledge base

 

Pricing:

Front CRM: Pricing starts at $9 per user per month.

Zendesk CRM: Pricing starts at $19 per user per month.

Pros and Cons:

Front CRM:

Pros:

  • Excellent collaboration features
  • User-friendly interface
  • Integrates with various CRM platforms

Cons:

  • Lacks core CRM functionalities
  • Limited reporting and analytics

Zendesk CRM:

Pros:

  • Robust CRM features
  • Built-in reporting and analytics
  • Integrates with other Zendesk products

Cons:

  • Steeper learning curve
  • Can be expensive for larger teams

 

Integrations with Other Platforms:

Both Front CRM and Zendesk CRM offer integrations with a wide range of third-party applications, including:

  • Productivity tools (e.g., Slack, Google Workspace)
  • Marketing automation platforms
  • Accounting software
  • Payment gateways

 

Alternatives:

Front CRM Alternatives:

  • Gmail (free)
  • Shared inboxes by Google Workspace
  • Help Scout

Zendesk CRM Alternatives:

  • HubSpot CRM (free tier available)
  • Salesforce Essentials
  • Freshworks CRM

Conclusion:

The choice between Front CRM and Zendesk CRM boils down to your specific needs. If you prioritize a collaborative communication hub with integrations to your existing CRM, Front CRM might be a good fit. However, if you require a comprehensive CRM solution with lead management, opportunity tracking, and built-in reporting, Zendesk CRM offers a more robust feature set.

Ericson Da Silva.

Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.