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— 20Nine CRM —

20nine CRM:

A Super App for Micro-Businesses

Dive deep into 20nine CRM and discover if it’s the perfect fit for your business.

Is 20nine CRM the right choice for you? In this detailed review, we’ll reveal everything you need to know. explore its features, pricing structure, integrations with other applications, and what real users have to say. So grab a cup of coffee and let’s dive in!

Select below and find the best fit for your sales team’s SUCCESS.


About 20nine CRM

Who Uses it



Pros & Cons



What is 20Nine CRM?

Owning a micro-business can be overwhelming! You do everything – sales, accounting, customer service, the whole show! That’s where 20nine CRM steps in. This CRM (Customer Relationship Management) is built specifically for small businesses like yours. It has features to make your daily tasks easier, freeing you up to focus on what really matters – growing your business!

Think of it as an all-in-one toolbox that helps you manage your customer interactions, finances, and other tasks in one place.

Here’s the breakdown:

    • CRM: Stands for Customer Relationship Management. It’s a software program that helps businesses track interactions with customers.
    • Micro-business: A very small business, often with just a handful of employees or even a solo entrepreneur.
    • All-in-one: Combines features for managing contacts, sales, finances, and more into a single platform.

So, if you’re running a small business and feeling overwhelmed with juggling different tasks, 20nine CRM can be a helpful assistant to keep you organized and focused on growth.

Who Uses 20Nine CRM?

20nine CRM is a perfect fit for micro-businesses, particularly those in the following industries:

  • Retail
  • Restaurants & Cafes
  • Freelancers & Consultants
  • Salons & Spas
  • Local Service Providers

If you find yourself constantly switching between spreadsheets, accounting software, and separate contact lists, 20nine CRM can be a game-changer.



20nine CRM keeps things simple with their pricing. They have a cheap starter plan that’s perfect for getting started, and you can upgrade to a more powerful plan whenever your business gets bigger. Plus, unlike some other CRMs, you won’t ever have to worry about running out of space for your customer data – you can add as much as you need!

Key Features

20nine CRM might be small, but it has a lot to offer! Here are some features that can make your daily work easier:

    • Customer Contacts: Create profiles for your customers, keep track of past interactions, and group them for targeted marketing campaigns.

    • Sales Pipeline: See where your sales are at, guess deals more accurately, and manage your sales team smoothly.

    • Easy Accounting: Add income and expenses right in the app to make accounting simpler. It can also create reports to show you how your finances are doing.

    • Digital Contracts: Create and store contracts electronically, and let customers sign them electronically for a faster process.

    • Help Desk: Manage customer support questions efficiently with a system for tracking them.

    • Hiring Helper: Keep track of job applicants and applications all within the CRM, making hiring easier.

    Implementation and Support


    20nine CRM boasts a user-friendly interface that’s easy to learn, even for non-technical users. They offer a mobile app in addition to the web version, allowing you to access your CRM information on the go. In the web page, you can find many resources to help you get started easily. 


    20nine CRM offers a couple ways to get help, depending on what you need:

      • Self-Serve Resources: They have a library of online resources like articles, tutorials, and videos to help you learn the system on your own

      • Support Tickets: They also offer support through a ticketing system. This means you submit your question or issue online, and their team will get back to you with a response

    It’s important to note that specific support options and pricing may vary depending on your region. The best way to find out more is to visit the 20nine CRM website or contact their sales team directly.

    Pros & Cons


    • Affordable pricing
    • Easy to use interface
    • All-in-one solution for micro-businesses
    • Mobile app for on-the-go access


    • Limited integrations compared to some larger CRMs
    • May not be suitable for complex business needs

      Alternatives to consider

      There are other CRM options out there besides 20nine CRM, each with its own pros and cons. Here are a few to consider:

      • Zoho CRM: Offers a free plan and a good balance of features and affordability.
      • Freshworks CRM: User-friendly and free for a limited number of users.
      • Insightly CRM: Offers a freemium model and integrates well with popular productivity tools.



      We found out that 20nine CRM generally receives positive reviews from users. They appreciate its user-friendliness, affordability, and the convenience of having all their business functions in one platform. However, some users note a lack of advanced features compared to other CRMs.

      Ericson Da Silva.

      Ericson has been Working on with CRM and Marketing Automation since 2013 with clients all over the US, UK, Switzerland, Norway, China and Spain. If you have any questions or you want someone to help you implement your CRM solution, you can book a FREE consultation here.